First let me say this about the company: I spent A LOT of time doing A LOT of research on engagement diamonds. I am very thorough and meticulous when it comes to these types of decisions. I went to countless stores all around new England and even had some calls with people across the US. However, nothing honestly compared to Baxters. Joe and the rest of the staff were incredibly patient and took amazing care of me. They not only helped me make the right decision, but they educated me on what the right thing was to do even if it wasn’t as advantageous to their business. I can tell that they care more about the customer experience and their reputation then what they do about their bottom line. Which more business should do because now I am recommending them to everyone, and I won’t go anywhere else to buy any other jewelry. My only regret about my experience with Baxters was not trusting them sooner. If I could do it all again, I would have forgone going anywhere else and just made the decision to solely work with them from the very beginning. They have the buying power and connections you need to be able to get the diamonds you want at a great price. They also have the infrastructure to be able to execute whatever design you choose and provide the best level of service. To get to the point about the ring: I compared pricing, service, and quality up against all the highly rated locations in the northeast and they won hands down. They got me the best diamonds, at a great price and built me a CUSTOM ring right in the store. I know everyone loves their engagement rings, but this custom ring they made for me is AMAZING. I am not exaggerating when I say my fiancé gets stopped every week from people commenting on it… waitress at the restaurant, store attendant at the airport, people at the gym, yoga instructor, and the list goes on… This is the only review I have ever written about any purchase in my whole life because I am that adamant about my experience with Baxters. This is my way of giving back for the wonder gift I received. Do yourself a favor and go here. Have them build you something uniquely special that you will cherish forever.